10 Best cell phone store in Syracuse, New York (NY) 2024

The people at CPR Syracuse are very meticulous in analyzing and diagnosing the problem with your tech. They were able to offer me a solution to my problem quickly, and order parts for repair within a few days. The repair took less than an hour, with very friendly and courteous service. Definitely worth it! ~Ariel

I find Chat Wireless staff to be very patient and understanding. Ky, Moe and Yahzim have all helped me over the past couple years. My son continues to lose or break phones or over utilize his plan. The staff give me great advice about which plan best suits my son's needs. I'm in monthly to pay the phone bill and I've had to buy at least 7 phones over the past 2 years. EVERYTIME I walk in the service is GREAT. I appreciate the time they spend helping me. ~Marla

I bought a A32 a few days ago & Im sorry for waiting until now to review but the customer experience was awesome there & Ryan hooked me up with great deals & hooked me up with this awesome new phone so I can work on my new YouTube channel with my bros! I appreciate your help again Ryan stay safe & happy new year bro! I highly recommend coming to this cricket & ask for Ryan ~Super

The most helpful staff I’ve ever experienced. Shoutouts to Kyle and Sam who not only helped me with my new phone, they convinced my girlfriend to get a line on T-mobile. Thank you so much for the help!!! ~Justin

Excellent cellular dealer they will work with you if you can’t pay your full bill And the cellular service is excellent too ~mike

I needed to get a new phone for my son's birthday! I'm often used to hurried, uninformed service -especially on a Sunday afternoon. Ben answered the phone calmly, answered all my questions and gave me hope that all would be fine. When we got to the store he was there to greet us as well as referencing our earlier call. He was great with my son and getting us fully set up. A fantastic experience all the way around and giving us his business card was a great added touch! TY Brian & Holden ~Local

I recommend this store. The owner is a very kind and works hard to make sure his customers are happy. I have had nothing but positive experiences here. No pushy sales tactics that make you uncomfortable. I had a complicated issue and he took the time to help and work through it with me. ~Mike

Highly disappointed in this location’s ethics. On 3 separate occasions, with 3 different sales reps, with specific instructions on what NOT to add were added anyways. Matthew, Aijalon (AJ), and Sammar went against what was instructed to them. They were asked NOT to add the $17 insurance and we’re told to select the $7.25 option instead. The request to buy a clear screen protector 2 out of 3 times turned into the deception of a blue light filter only to upsell and placed on the phone to make it difficult to return. The last incident was over system errors which I understand however, to make someone order a phone under a $800 promotion for it to be shipped through the app while failing to mention it can be processed as an in store pick up since the phone was in stock would have ensured the promotion to stick because now it is expired and they can’t find the order…? Also, failing to help order or process an order in store is one thing but to go back into my account just to add the $17 insurance blew me away, all while knowing this was going on a Verizon employee’s account… I’m truly embarrassed for this location and their ethnics. ~Mike