Best telecommunications service provider in Vestal, New York (NY) 2024

Questionable. Some staff and super sweet and some are nasty. It's hit and miss. I went to this store back in March to get a new phone and the employee set me up with one that had a back order for months. So, I tried to switch it to get a different phone. Well it's September and the situation hasn't been resolved. I've been in contact with At&t customer service and first net. And overall I needed a reversal upgrade to be done on my account *Mind you this was suppose to be resolved back in March* This store said they couldn't do it. I was instructed by a male and female from the store to go all the way to Binghamton to get this resolved. I get all the way to Binghamton and the lady at the store there stated the situation could've been taken care of back in Oneonta. I was told that by September 5th 2022 my account would be fixed for me to upgrade my phone. On September 6 I called customer service and the situation still hasn't been resolved. Honestly, it's pretty sad this could've been handle month ago. The fact that people in the store in oneonta aren't being helpful is unfortunate. The best part is...every time I go into this store, a sales person will offer help, I then tell them which one I'm looking for... they lead me on trying to sell me the phone then say, "I have to go in the back and check to see if we have it." Then they come out and say "We don't have it" multiple times this has happened to me. ~Mrs