Best auto body shop in Webster, New York (NY) 2024

Be very careful of this shop. After months of hassle and going back and forth, I am currently left with a vehicle in worse condition than when it was originally dropped off with them. I took my truck to this collision shop after it was reccomended by insurance that I use one of their network shops for a smooth process. The first time around, I picked my truck up and there were electrical features of the vehicle that were not working as well as problems with the quality of the body work that was done. I made the mistake of taking my truck back to this same shop to fix. After not being able to diagnose the issue it was taken to a dealer where they found broken wires directly behind the area the most extensive work was done to repair the vehicle. Although there are obvious signs of a wire being stretched and snapping in the middle, they will not repair this! I am being told this wire corroded through the insulation when there are obvious signs of the wire being stretched and snapping first, then corrosion coming as a result of sitting for so long. No one wants to take accountability for this and it is currently all on me to repair damages done by this shop. This is something that happend in February, and it is now July and the problem still has not been resolved. Service: Body & Trim ~Brian

The team at Caliber Collision in Webster, NY is awesome! My car was rear ended while at a complete stop by an F350 going over 55 mph, to which the whole back and undercarriage of my car was destroyed and had to be replaced. The Caliber team took great care of me, keeping me updated 2x per week to let me know what was going on, all while working to make sure to get everything perfectly aligned and have my car look brand new (with new, Subaru parts) once I got it back. Highly recommend going to Caliber for all of your car needs! Thanks everyone! ~Lauren