UPDATE: 20 Feb 2022)
I received a response from Caliber Collision asking me to email their inbox and provide them with my Case Number and email address. State Farm also received notification from Caliber Collision Branch Manager that Caliber was going to reimburse State Farm for my rental period and also reimburse me for my out of pocket expenses from Rental Agreement.
TO DATE, State Farm or I, have NOT RECEIVED any form of repayment or ACKNOWLEDGEMENT of ERROR.
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I postponed writing this review for 48 hours to ensure that my review was based upon facts and devoid of emotions. The basis behind this POOR REVIEW was based solely upon PROCRASTINATION and a clear LACK OF COMMUNICATION.
Timeline:
18 Nov 2021 -- Accident Occurred (Door Ding) See Photo
22 Nov 2021 -- Reported to Insurance (State Farm)
20 Dec 2021 -- Vehicle dropped off at Caliber Collision South End, accepted by Service Tech (Tiffany)
Written estimate normally sent to insurance 2-3 days after acceptance
27 Dec 2021 -- Caliber submitted initial estimate to State Farm
30 Dec 2021 -- State Farm contacted Caliber (Tiffany) and was advised that the supplemental Report (Additional Damages) would be submitted Close of Business
06 Jan 2022 -- Supplemental Report Never Submitted
07 Jan 2022 -- State Farm attempted to contact Caliber (Tiffany), left message, no response received
12 Jan 2022 -- Supplemental Report still never received
01 Feb 2022 -- State Farm attempted contact with Caliber 3X. Finally spoke to Tiffany and was told that Caliber Collision would not be able to repair vehicle and must be towed to a "Non-Drivable" Repair Location.
This non-drivable location would be submitting the supplemental estimate once received from Caliber
02 Feb 2022 -- State Farm offered to Tow to Non-Drivable Location, Offer denied.
03 Feb 2022 -- Spoke with Caliber (Tiffany) where she admitted that during the entire period Caliber had vehicle, ONLY ONE PART WAS REMOVED, PHOTOGRAPHED AND REPLACED. State Farm and Customer (me) asked to speak to someone concerning this problem and was told that "Nathan, Regional Manager" has been alerted and would call customer back. We asked for his number and was told that it was against company policy to give his number to customers. STILL HAVE NOT RECEIVED ANY COMMUNICATION FROM CALIBER. We (State Farm and Customer) to Office Manager (Alan) and were told that our request for rental car reimbursement of $1700 was beyond his authority and only "Nathan" would be able to approve.
During this entire period, AT NO TIME, was I ever contacted to tell me that Caliber (South End) would not be able to repair and vehicle needed to be towed to "Non-Drivable" Location. I continued to rent car due to LACK OF COMMUNICATION when I could have picked up vehicle and driven to new repair location, THUS minimizing out of pocket expenses.
I find it INCOMPREHENSIBLE how the Store Manager can accept responsibility for LACK OF COMMUNICATION, but NOT approve a reimbursement of Rental Costs from their admitted PROCRASTINATION.
MY TAKE AWAY: Use Caliber Collision is you have multiple vehicles at your disposal, unlimited income to pay months of rental fees, and ONLY IF You have the PATIENCE of a SAINT.
I look forward to receiving a call from "Nathan." ~Thomas
auto body shop