Best van rental agency in Clayton, North Carolina (NC) 2024

I will never use enterprise again. I was in a car accident and needed a rental. I received an SUV and they asked if I wanted the additional bumper to bumper coverage. I didn’t know what that was exactly, the manager convinced me to get it. I called my insurance later and they assured me I did not need that coverage. After having it for a week I went in to remove it because they needed to check the car. Two people, a man and a woman, checked the car and told me they removed the coverage. I did not think I needed to write down their names because they weren’t going to do their job. After having the rental for a month, my car was fixed and I had the place I picked my car up at return the rented SUV for me, which was to the Wake Forrest location of Enterprise. When I got charged it was over $500. I never received any receipt for the charges. I called and had them email me one. Looking at the charges I was very confused. I called the Clayton location and they tried to explain it to me. I realized they charged me for that bumper to bumper coverage for the whole month. I told them I had that taken off after a week of having the car and they said they had no record of it. They were very rude to me and had me on hold forever. They refused to refund me the money because they had no record. These people at this location are very incompetent and I will never recommend anyone to go here. ~Brianne