Best home improvement store in Garner, North Carolina (NC) 2025

I am very disappointed in the performance of Lowes installation team. For years and hundreds of thousands of dollars, I’ve always relied on Lowes as my go to for home needs. For the reasons that they had much better customer service and I could rely on them. My wife was always able to manage our projects. I am a regional manager for a large automotive company and travel a lot, and I never worried about my wive taking care of these projects. I recently wanted to get a 10x12 deck refurbished with high end composite board. I paid $9,500 on February 17 for the job and didn’t mind the high price. Lowes ordered many wrong pieces throughout the process and failed to make it right. As you can see from the photos, it’s not complete and has been done with extremely poor workmanship. They have made a total mess, over ordered the lumber and composite board, and have ordered the wrong lights and railing. They have also left a large amount of excess lumber sitting in my driveway blocking drive up access. I attempted to contact the Brent Phetzsc who sold me the job and has not returned the call. Currently my wife is trying to work with the DM of installation and we are not getting anywhere. ~Craig

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