Best wine store in Hickory, North Carolina (NC) 2024

Ended up getting a gift card for here a few months ago....waited for the fall pumpkin flavors to come out. Little do I know they sold the place months ago and doesn't honor gift cards. $50 thrown out the window....wouldn't even honor half of it to save my business. I won't step foot back in this place again. I hope they go under for not honoring a gift card. They said they posted it on Facebook....but unfortunately if you don't follow them then you would have never known. I have a lot of friends who shop here, so it won't be just my business they lost. I made the comment I wouldn't step foot back in the place and the woman said ok....like it's not a big deal to them. ~chris

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The customer service representatives understand that it is ALL about making a customer feel important. The store is clean. The displays are placed in such a way there is room to shop without bumping into merchandise. Breads, fish, meats, etc., are fresh and pleasing to the eye. Employees were not blocking aisles by putting food on the shelves. I had a very pleasant shopping experience. My groceries were bagged AND an employee put the groceries they bagged into the cart/buggie. Then one of the employees asked if they could help me take my groceries to the car... It was a busy day and they actually took an interest in helping me take my groceries to my car! Most impressive. My service dog was treated with respect and was happy to get all the smiles. Customer service is lacking in Western Carolina. I was a business instructor for a private business school in San Antonio, Texas. Customer service was part of the curriculum I taught. How to make a customer feel important, how to deal with an irate customer, etc... I'm very happy that there is a business here that understands it's ALL about Customer Service. Thank you. I will continue to shop at Publix and be sure to tell everyone I know of your company's ideals that you instill in your employees. ~Melinda

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