Best cell phone store in Morganton, North Carolina (NC) 2024

Went to this store. Been a customer for over 9 years. Bright in a functi phone, but with cracked screen. Ending up paying 200 dollars for a downgrade. Spent hours talking to costumer service who essential told me to go to store to resolve connection issues with phone. No roaming ability. Network operations to other mobile networks doesn't work. Areas where I normally have flawless connections now have zero connections. Essentially I spent 200 dollars as a loyal customer for not only a downgrade in phone, but one with connections on the level of an early 2000's phone. I live an hour away. I shouldn't have to go to the store. Yet here I am. If this isn't resolved, I'm fine with metro. After almost a decade with them. ~Alex