cell phone store
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Metro by T-Mobile in Morganton (1226 Burkemont Ave, NC 28655)
About:
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Metro by T-Mobile is located in Morganton (North Carolina state) on the street of 1226 Burkemont Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1828-764-4940. You can get more information from their website: https://www.metrobyt-mobile.com/storelocator?utm_source=google&utm_medium=lastmile&utm_campaign=10228291. The coordinates that you can use in navigation applications to get to find Metro by T-Mobile quickly are 35.717104, -81.697798. Scroll down to find out opening hours, reviews and other important information about Metro by T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Is the place part of a chain store?
Metro by T-Mobile is my place. Can I manage it?
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Alex
Went to this store. Been a customer for over 9 years. Bright in a functi phone, but with cracked screen. Ending up paying 200 dollars for a downgrade. Spent hours talking to costumer service who essential told me to go to store to resolve connection issues with phone. No roaming ability. Network operations to other mobile networks doesn't work. Areas where I normally have flawless connections now have zero connections. Essentially I spent 200 dollars as a loyal customer for not only a downgrade in phone, but one with connections on the level of an early 2000's phone. I live an hour away. I shouldn't have to go to the store. Yet here I am. If this isn't resolved, I'm fine with metro. After almost a decade with them.
08.2022Veronica
These people messed up my service. I was switching from total wireless to metro and they messed up my number an line. I ended up paying for service that I never went got to use because they go my account locked tryin to fix the mistake but only made it worse. Go anywhere but here!!! They do not know what they are doing!!! I ended up calling metro and a different provider and switched my number over from metro and didn't have to pay a thing. I did their job better than they did.
08.2022Patrick
Waited on the client I was driving to arrive after hours. Was really impressed. Keep it up!
08.2022Linda
Very good service. Krystal took the time to let us know the promotions and discounts and the different types of accessories for the phones. She has great customer service and I would recommend this store for your phone needs and help. Thank you Krystal
05.2022Sarha
This place has been unreal. I called to get a new phone on my family plan. 4 phones we have . And I had to call back 3 dif times to give them conf code and they still hadn't fixed my phone. They charged a 21$ fee and never fixed my phone. They had all the accts suspended until the bill was paid so everyone's phones were shut off until it was paid. And 2 days in a row I had to take a 30 min drive to the metro store. The 1st day the girl was so rude. And I couldn't get the conf code in time. Next day , the man that worked there kept saying I would need a replacement sim when it was picking up fine and he took my sim card and put it in his phone. For y I don't know, Now it's disabled!!! And of course now it won't register. What a nightmare! And I'm still having to use wifi until now. I can get a compatible phone but now also a sim card which is more money and another trip back to the store. And he wouldn't reimburse the activation but said a new sim card with it but was going to charge me!.
11.2021Courtney
Absolutely horrible customer service! Don't even want to do one star I wish I could do negative stars! My husband and myself went to upgrade our phones.. we wanted 128gb and were sold phones with only 64gb. We went back the very next day and was told they could do nothing about it even though it was their mistake and there is a metro promise to exchange any phones with any issue.. also instead of upgrading mine they just made it "add a line" and within that includes a 14 day policy to exchange it. Not only that, the new phone my husband got is defective and gets absolutely no signal. But even with all the issues we have the manager Darell (who is never in the store) absolutely refuses to help us with anything and refuses to honor any policy even when it's posted right on the front counter! Most likely gonna switch providers after years of being with Metro. Just ridiculous!
10.2021Noah
Went in to switch from straight talk to metro Mario the salesman was very knowledgeable and helpful he helped me pick out the perfect plan for me and even convinced me to get a Samsung (I was a lifelong iPhone user). I love my new phone and He helped me with setting it up and making sure everything worked before I left. They have a good selection of phone cases and even though I was there until 30 mins after they close He was still patient and very polite not rushing to get me out so he could leave. But my overall experience was wonderful I do recommend going there they’re very helpful and professional didn’t have an attitude like I’ve had in the past at Verizon and he was very attentive and made sure I understood everything and answered all my questions.
10.2020Joseph
Mario was excellent and the service was quick and easy. He was very knowledgeable and fixed my issue. It was a very pleasant and friendly experience and I will continue to go to this location for all my future needs. Due to the customer service I have received I will be recommending Metro by T-Mobile to my friends in the future
10.2020Casey
I have been going through metro for two years and enjoy going there. Me and my mom went there today and got her a phone from there and Mario was very sweet and polite and very helpful and also helped my mom understand what she needed for my phone and also recommended all my friends and family to go through Mario for a better understanding on phones.
10.2020andy
I gave this store 1 star because that was the least it would let me rate it. Last Saturday, when the My Metro app wouldn't let me pay via my phone, i was forced to pay in the store. While waiting, i decided to upgrade. I was given a price and told i couldn't use my card and had to pay cash. 2.5hrs and much BS later at checkout, i was given a much higher total which i paid out of frustration. When I left the store i realized that Lisa (the only clerk on duty) had given me a cash total that was $20 higher than my reciept and charged me twice for a "device change" which was another $20. I went back and confronted her and a manager, neither of which would correct the error. I then tried to write a seething review but realized that i didn't have enough of a signal to post it. I'd rather eat the $200 than do business with them for another month. I fully recommend this store and their service if you don't mind not having a signal anywhere and enjoy being ripped off. Just ask for Lisa.
10.2018