Best cable company in Reidsville, North Carolina (NC) 2024

This company that USED to be such a HUGE CUSTOMER SERVICE based DOMINATING Media Mogul, is now the complete opposite. Due to the Covid-19 Pandemic, I know that a lot of companies have had to change their SOP's, (Standard Operating Procedures), but this is completely off the map! Due to a death in my family, I need to and am attempting to downgrade my services. I took two (2) of my DVR Cable Boxes into the office in Reidsville, NC the other day to do just that. I live in Eden, NC. Not only could they not downgrade my services, they couldn't even remove the equipment from my account! I was told I will need to drive from Eden, NC to Greensboro, NC to the UPS store there, with whom Spectrum has a contract to have the equipment shipped to the Charlotte, NC based office. ALSO, there is giong to be confusion for the associate who attempts to remove the equip. from my account because it will effect the bundle I had originally purchased. They will also be unable to remove the equip. because they will have to change (obviously downgrade) my plan to do so. Of course this will not happen until I am able to speak with someone that will confirm the receipt of said equip. I was told I will need to try to guess as to when the equip. will reach Charlotte and the removal of such be attempted. Then I was to contact the Charlotte office and let them know which package I wish to keep. I have never before had Satellite in my entire life, (and I'm not a young person anymore), but at this point, I am very seriously considering this as an alternative. Just to warn others... It "ain't" like it used to be! I wish everyone else better luck than I've had. Thank you for listening. Sincerely, An Unhappy Customer. P.S. The associate in the Reidsville, NC office DID help me with one thing and I do gave to give her credit for attempting to help with the issues described above, although unsuccessfully. She WAS able to stop my account from being automatically DOUBLE drafted monthly. This was being done by "clerical error". Thank you again for your time. ~Tammy