Best diamond dealer in Columbus, Ohio (OH) 2024

It started off good. The salesman was nice, although seemed impatient at times. We found the ring I was looking for.. wasn’t looking to buy anything expensive. He talked about how we can bring the ring back for any reason and get it repaired or replaced if it’s damaged. We though it was awesome. He didn’t mention it was a warranty that we had to pay for. $80 warranty on a 200$ ring! He should have mentioned the price. Didn’t find out until I got home and was emailed the receipt. But I was happy with the ring so I said heck with it. Then I wore the ring around and realized it was too big. It ended up being 2 sizes too big. How we didn’t catch this when I was trying on the ring. I have no idea. But the ring kept falling off. So I decided to head back in and just exchange it. I liked the ring. Just give me a smaller ring. They didn’t have one in stock. So they had to order me a smaller one online. They said I would have to pay more because there was a store discount on the ring. I said fine. It go ahead and take off the warranty. They were incredibly rude to us when I asked them to take off warranty. At This point I just asked for my money back. I originally paid in cash. They pushed really hard to give the refund as a gift card to Kay’s. No thank you. I want my money. They said they had no cash in the store. And it’s policy not to keep cash. Ludicrous. This was at 6pm. How can you not have 300$ in Easton at 6pm? I told them I wanted a refund and I was unwilling to accept a gift card. Finally they offered to mail Me a check. 7-10 business days. This entire experience was such a disappointment. And it all came down to the staff and the policies in place. The ring was nice. Definitely worth the price. But I won’t be going back. There are so many other places to go. Beware of this location everyone. ~Jebbers

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