Update: I spoke with Tola in the executive office and then met with Mariah, the branch mgr at this same location 2 days ago. She was able to re-open a new account and honor the cash promo, which I had been denied, when my account was closed for fraud. Both were friendly and professional in dealing with me and my only reason for not giving 5 stars is because they are still in the process of reimbursing my initial deposit.
I see I am not the first customer to have a problem with William Fields at the 1710 N. HIgh St, Columbus branch. He never returns calls and was never able to help me resolve my online access issue, before KeyBank automatically closed my account for suspected fraud, when I logged in from Texas. Customer service as a whole is useless and even Tola in the Executive office, who supposedly opened a case, to determine why my account was closed, has not returned my call in over 2 weeks. This is my worst experience with any US bank and to top it off, KeyBank will not return my initial $500 deposit, after they closed my account 6 weeks ago. All I hear is that the check is in the mail and how it is the fault of USPS, that I have not received my money, even though I did immediately receive multiple letters from KeyBank, when they closed my account. ~mden98
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