6 Best bank in Dayton, Ohio (OH) 2024

I've banked with PNC for a while and haven't had many issues. Lately for the last 6 months they've called me multiple times leaving a message saying "this isn't an urgent call but it's important" and every time I call back it's pointless. Seems like a sales tactic to get me to take out a loan, which is messed up during a pandemic. Very frustrating and annoying. ~Brittany

Horrible experience with banker Shelby Schleeter. I went to inquire about applying for a credit card. Ms. Schleeter neglected to inform me of credit guidelines and admitted to not being up to date of the requirements neccessary for credit approval. This negligence has affected me negatively on my credit score. Since I did not have an educated banker to properly help make an informed financial decision. I would have never applied if I was properly informed of guidelines. Ms. Schleeter also neglected to return calls, and after 4 days of waiting I had to go in person to speak with her. Ms. Schleeter showed dishonesty when stating that she had tried to call me but calls from the bank show up as scams and do not go through. This is incorrect and untrue since I have received phone calls from other bankers at this same location. I also mentioned that she also had my email and did not utilize it. Ms. Schleeter was also dishonest when stating that only a soft inquiry was made and not a hard one on my credit. It just seems like excuses, lies, and all around unprofessionalism. Not having a professional informed banker, who cares about customer relations and has their best interest at heart is the worst feeling. I have been banking with Fifth Third Bank for 3 years and have never felt more disrespected and disregarded in my life. Unfortunately this horrible banking experience has me looking for another bank to conduct my business. *Edit: It is very unfortunate that it takes bad review to get a companies attention. It is more unfortunate to see that the response chosen by this Fifth Third Branch is to redirect me to an AUTOMATED Social Media Customer Service Number. How impersonal and out of touch with your customers to not even supply a real contact at your branch. It has been one week since this incident and not one phone call or email has been extended. Even when I was in person and asked to speak with a Branch manager or supervisor I was never given the opportunity. It seems the lack of customer service relations is an management problem at this branch; since they can not even lead by example. ~What

March 28 9:30 am. A bouncy lady teller in the bank lobby gets asked for 20 dollars in quarters & the rest of a 100 dollar bill in 20s. He reply is “Sorry if I do that your getting more than the bank” ??? If you don’t understand the question or can’t count to 100 please call for assistance or ask to further your training. ~Edson

Jeff Wren is always helpful when I come in. He is an excellent example of what a Branch Manager should be like. Tellers are always helpful and fast. Great branch. ~AlwaysAshxo09

Why does the website say that you're open from 12:00 to 5:00 p.m. on Saturdays when you're definitely not? I don't understand why businesses on this side of town do not follow their posted schedules. It makes it very inconvenient to get anything done. I always have to drive to the other side of town to run errands because I can rely on those businesses to be open when they're supposed to be. That's really sad. I should be able to spend/obtain my money where I live and not have to spend/obtain it with other neighborhoods. ~Mendy

Dark, awkward, and unfriendly. Waited 20 minutes for a notary and then the guy was like "oh nevermind there isn't one here today, next!" ~Jeramiah