Best tax preparation in Miamisburg, Ohio (OH) 2024

Well we should have known to run the minute there was ppl there for tax problems for the previous year. They say they will handle all issues between the client and the irs which was a lie. The most their willing to do is check your wmr. I was told usually when they have a problem they contact the client. However, we instructed them there must be a problem when irs announced all tax credit refunds have been processed and we're sitting here waiting for our refund still. I asked if they would figure out what's going on since their our tax advocate and I was told by the manager to just continue checking the refund status. I asked him well I paid you guys to file my taxes because of the promises they made. I told him I see no value in filing with them because I can file with turbo tax for free and I can easily check my wmr myself. Instead I filed with them because they promised to handle all issues between us and the irs. He has very little to say other than okay. I called the irs myself because they obviously were not going to, and found out that my wife got 1099 the previous year. We filed with liberty tax the previous year and told them about the 1099 and they failed to do what was necessary and now our refund is being delayed this year. We were told in November when we finally got our previous tax return that it was taken care of and come to find out liberty tax did not do what they were suppose to do. So now my refund is late due to a liberty tax issue and they refuse to honor their promise to be our advocate for tax issues. I feel as though all they wanted was for us to file with them, collect their fees, and pretty much say screw you from that point on. I would not have even found this out if I wouldn't have called. Don't file with them because after you have they will not do anything to help you other than check your wmr. Next year I will save my money and file with turbo tax for free. Hopefully we don't have to wait until November again to get our refund. Shouldn't of filed with them the second time but I just found out Friday that the reason it's late is due to liberty tax failing to file that my wife had a 1099. Big mistake and feel like I was scammed. Save your money and go to liberty tax and if you read other reviews we are not the only ones who had issues with this tax service. Losing my business from here on out. ~Jordan