Best american restaurant in Niles, Ohio (OH) 2024

I have always supported Charleys in the Eastwood mall, but today was a bad experience. We ordered as usual, person taking the order was nice. We go to the end where you confirm and pick up your order. We told both ladies that the onions were supposed to be grilled for the sandwich, they ignored us, continuing with making the sandwich, so we say it again, she said Well its not written on our end that way, we showed her the receipt, she said again, not my problem, then she said well if its that important i guess i can redo it.. We said never mind, ill take it as is...So then we ask for 2 forks and salt...Once again they acted like we was asking for their life.I have never experienced a neg. attitude ever from this establishment until today. Very disappointed!!! ~James