Best mattress store in Niles, Ohio (OH) 2024

Michael was a great help. He found me the product I needed and was very kind in understanding my budget. He asked all of the right questions to make sure the purchase I made was the right one for me. I will be going back to mattress firm on the account of the kind help and professionalism Michael has shown. ~Drew

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Went to return a bag of candy that didn't taste right & I had a receipt because I just had bought it the previous day & the male manager wouldn't let me exchange it because he said the bag was opened. . But I taped it shut very nice & I said how would I know that the candy didn't taste right if I didn't open it & taste a piece? So he said "were not exchanging it" & I said I'm calling Ollie's Home Office . So I went to my car & called. Sure enough, they told me to go back in that they were calling him & he is supposed to give me my money back. We'll, I did just that & of course when I went in, he wouldn't come out of his office, so another male Mgr. Came to the register & politely gave me money back. So I did a little shopping in the store because I wasn't going to have that know it all Monster ruin my day. ~sophia

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