Best sandwich shop in Independence, Oregon (OR) 2024

Here I sit wishing there was a zero star rating. I didn't take a picture of my burnt sandwich because I assumed Subway would do the right thing and replace it for me. Not only was their response to my complaint insulting and rude, but I ended up with no refund, no replacement, not even a coupon. My sandwich wasn't even a sandwich as it was so burnt it was inedible. Beware! If you must eat there because you're literally starving, be sure to unwrap your sandwich and check it before leaving. If you leave and anything is wrong, they will brush you off and steal your money. ---original impersonal unhelpful response---- Dear, I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant. I understand that the quality of the food during your visit did not meet your expectations. I know that we have let you down, and for that, my team at Subway® is sorry. I want to make this right, and I am always looking for ways to improve the experience for my customers, so I shared your feedback with my team to prevent this from happening in the future. Thank you for choosing Subway® and we look forward to seeing you soon. Jacquelyn Garner District manager ~Maria