Best self storage facility in Bethlehem, Pennsylvania (PA) 2024

If you make a reservation here, call to confirm you have a guaranteed truck on the day of your reservation. I made a reservation over a month before my truck rental. I called a day before my reservation and was told that they didn't have the "equipment" I needed on-site. They told me that I'd have to travel 25+ miles to get the truck I reserved over a month ago. The scheduling department also told me that they waited a week before Stefko identified a truck for my reservation, despite the ample time to identify a truck. I was not notified about the change in reservation until I called them. No one on-site, via online services, or over the scheduling line were competent enough to understand that I cannot move without a truck and that UHaul made the mistake that needed to be fixed without inconveniencing my move. A woman named Loriane or Loriana on the scheduling line was unhelpful, rude, and a liar - stating that there were no trucks in the Bethlehem area that I could use. After a 35 minute conversation with her, she told me that my options were to drive 25+ miles to pick up a truck or to cancel my reservation (1 day before moving day!!), so I hung up on her. I called the line again and Stephen handled the mistake the company made within 5 minutes. He was the only one who was pleasant to speak with, understood the problem, and had problem solving skills to fix the problem. Stephen identified a larger truck at the original pickup location. I was not charged for the change in truck size because of their last minute decision to transfer my pick up location without notifying me. Thanks Stephen for listening to customers, validating their concerns, not being afraid to admit UHaul messed up, and having a brain to fix the problem. He's their only saving grace and the reason why this is getting 2 stars instead of 1. ~Lauren

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