This is by far the worst branch of citizens that I have ever dealt with. I had an issue with a check taking a long time to clear from PNC called citizens 3 times was told each time that Nate would look into it and call me back immediately. On my 4th phone call they said there was nothing they could do. I called the Citizens inside the moon giant eagle and they said they’d look into it and call me back……great I thought. 10 minutes later they called and said they would remove all overdraft fees that were caused by the thorn run branch improperly handling my funds (which thorn run refused to do). If you’re going to bank with citizens deal with the branch in the moon giant eagle. They have the best customer service, branch manager and they truly go out of their way to make sure you’re satisfied. ~Ryan
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