Best auto body shop in Erie, Pennsylvania (PA) 2024

It was the smoothest process I've ever had from a repair shop, Bates Collision did the job well and went above and beyond in being courteous and communicative about my repairs after my accident! Dave arranged for a rental car for me, and it was there waiting as soon as I brought in my car. Dave worked with the insurance companies directly and so that I didn't have to. He made it so easy for me! Other collision shops don't do this - I had a previous accident in Virginia where I arranged my own rental car and talked to my own insurance company many times and it was a hassle, so Bates really went above and beyond and exceeded my expectations! Dave explained to me the estimate which clearly showed the price of parts vs. labor, and the amount the customer pays vs. insurance pays (in my case, insurance paid for everything). Everything was crystal clear, and I appreciate the visibility into all the charges. Dave also emailed me with an updated estimate along the way and updates to let me know the repairs were still on track, which I really appreciated. Again, other collision shops don't do this, so it was really nice that Bates was proactive and called/emailed me. I was truly in good hands at Bates Collision and didn't need to worry about a thing. The repairs were of high quality and they also did a courtesy cleaning of the interior which I really appreciated. I am very happy with the repairs and the customer service. I highly recommend! ~Leah