I absolutely struck gold with this store! Eleven years had passed since I purchased any new jackets, shirts, or anything else of that nature. The prices of all Burlington's merchandise is what amazed me the most - more than one hundred dollars off the MSRP of some jackets. The selection was astounding too - such a wide range of variety in style and design. While enjoying my shopping experience, I noticed the other customers were well-mannered, respectful, and kept social distancing in mind. I even overheard one man state, "Wow! Look at this, hun. That's a really good deal!" He had tried on one of the puffy, winter coats. She replied with, "You can't wear that. You look like you're going to Antarctica. No." I couldn't help but smile - and they saw it - which prompted them both to laugh. 😆 I ended up getting a big ol' bag of clothes for just over two hundred bucks (which would've normally been the price of just one jacket). Turns out, Burlington's discount days are on Sunday, Monday, and Tuesday. The cashier (Jenna) appeared conflicted, improperly trained, and anxious. She also dropped my clothes on the floor...twice. After dropping them a second time, I told her to wait as I retrieved a different Calvin Klein jacket from the sales floor. Reason being, the original one had visible dirt and glitter sparkles all over it from the dirty floor. I asked her, "Is that glitter on the jacket that I see?" The cashier simply laughed it off and stated, "Oh, yeah, we had glitter up here earlier." Well, I'm purchasing a brand new jacket. It should not be sold to me with visible dirt streaks and glitter all over it. She should've took a couple deep breaths, collected herself, and perhaps the transaction would've went more smoothly. I suggest providing your staff with a refresher course on basic customer transaction and interaction skills. Remember: Slow is smooth and smooth is fast. If you're looking for super low prices, and on name brand items, Burlington's is the place to shop - especially on Sundays, Mondays, and Tuesdays!!! I'm very satisfied with the products, prices, and customer-base. 🤑 💯 💥 👕 👖 👍 ~Brandon
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