Best spa in Lebanon, Pennsylvania (PA) 2024

The staff lies and then makes no attempt to make things right. Mid-May I called to cancel my membership due to moving out of town. The guy said I needed to come in to cancel. I told him that I moved out of state to which he replied, "oh okay - well I'll get you cancelled then." He proceeded to take my name and said that was all he needed. Two weeks later I look and I was hit with the $39 annual fee plus the $10 monthly fee. I called back and spoke to a supervisor the next day. He said I'd need to come in to cancel. I again explained the situation to which he called the manager (Cheyenne) and called me back to say that it was cancelled. The following day I called and spoke with Cheyenne - she confirmed that she made a "special exception" and had cancelled my membership. Today (6/20), I looked at my bank statement to see they've taken yet another $10 out of my account. Fortunately, I'm in town for a wedding so I inconveniently stopped at the facility. Cheyenne played dumb and said, "oh I cancelled it, someone must've undone it." I filled out the form to cancel and walked out. There was no offer to refund the $59 they've robbed me of due to poor communication on their part. There was no point in time in which I was told the ONLY way they could cancel is if I came in or wrote them a letter. This is 2022 - I can close a bank account over the phone, apply for a $30,000 loan over the phone, but I can't cancel a $10/month membership to a gym? The staff I dealt with is completely incompetent and needs a fully retraining - and probably not from Cheyenne. I would give this review negative stars if possible and will do everything in my power to ensure people in their community are aware of their shady behavior and carelessness. ~PennStateJake