My mother was recently at this hospital for a week. I want to say that most of the staff in the CCU were very kind and helpful. However, when she was moved to PCU, that is when things went down hill fast. Communication stopped. If I called to inquire about her, I was met with attitude from the receptionist. Her nurse was extremely vague in telling me her condition, and I never received any calls or updates after she was moved there, unless I personally called and asked. When going to visit, the receptionist will not acknowledge your presence at the window. She will go on about her work until you are forced to say something, but she is right at the window so she definitely notices you standing there. Also, none of the issues my mom had been dealing with were listed on her discharge papers. It had sepsis and diabetes listed, which was not accurate. We didn't question it because we were trying to get out of there. She was not discharged until 7pm, after talking all day since the morning hours about her being sent home. We live 45 minutes from the hospital, so that time in the evening was certainly not ideal. Also instead of the nurse getting her dressed and ready to leave, I was told to get her dressed. I thought that was their job, but I guess not? I had a panic attack because I didnt know what to do with the stuff that was attached to her, and the week had already been extremely stressful with my mother almost dying. Also they removed the catheter and did not give her bladder time to adjust. We didn't know that there was a possibility of her peeing herself or we would have brought towels for the car. She peed herself while getting into the car and started crying because the diaper they had on her was so loose the pee ran down her legs. Also we weren't notified that she would need an oxygen tank brought with us for her to use for the ride home. She was not on oxygen regularly at home and didn't know she needed it once she was discharged. They ended up giving us a tank to take home, but told us we have to return it which means another 45 minute drive both ways. Very dissatisfied with this hospital. ~Lisa
hospital
emergency care service
emergency room
orthopedic surgeon
urgent care center
weight loss service