Best telephone company in Monroeville, Pennsylvania (PA) 2024

I had bought a new phone and requested a trade in kit. I was told they would send it with the new phone- I never got it. So I went online to do a trade in and needed to get in touch with an agent to get the IEIM # because my old phone was already backed up/needed reactivated. After being told my trade in value was $50 I declined and filled it out myself. My trade in value was $100 when I processed it with the link they gave me. It gave me an option to go to the Verizon store to drop it off. I printed off the email confirmation and went to this Verizon store (that I selected). It was overtly crowded. 2 people working, 1 training. I sat there for 30 minutes just for them to tell me I could not do a trade in. Employee disagreed with me and said he could not help me. I was irritated and he was not doing his job. The customer is always right.. except at Verizon! Everyone seemed uptight in the store when I was there. Another man was complaining he had been there for 1.5 hours and was not helped. I was able to contact Verizon and get a return slip to mail it. Overall the whole process was only easy when I was purchasing something. After that they didn’t care if you were satisfied. ~Lucy