Best van rental agency in Reading, Pennsylvania (PA) 2024

Rented a 1 ton Dodge Ram pickup for the weekend. Was about 20 minutes into my drive when the brakes went out on the vehicle and I nearly rear ended the car in front of me. Called for road side assistance. Their only concern was making sure their "asset" was in a safe spot. Asked when a replacement vehicle would be brought out to me. Their answer was to call the branch where I picked up. I then informed them that the branch was closed for the weekend. Their response was then we can't help you, we only deal with roadside issues. I asked how I was supposed to get anywhere as I was stranded on the side of the road at night. Their response from the "supervisor" was to call the same number that I already was on (trying to get me off the phone). I then tried calling the rent-a-car line just asking if a light duty pickup could be brought out. They told me the same thing, call the closed branch. Seeing how I wasn't going to get help, I had to call an Uber and leave all of my tools and equipment in the bed of the truck (and hope they wouldn't get stolen) and go pick up my personal vehicle. About an hour after I got off the phone and got back to my house, roadside assistance called back and said that they could authorize a tow to my destination. I asked why wasn't this option given to me when I called the first time. Couldn't give me an answer. Called another branch Saturday morning and was told they have no trucks available and would not be able to bring any vehicles out. So lesson learned is that if you break down in one of their vehicles and its after hours, you are on your own. No plans in place for how to get someone back on the road after a break down. No "on call" manager that could respond in an emergency. Just figure it out yourself. As a former employee I thought Enterprise was the bench mark. Guess not. ~A.

Set up the reservation online go to the store to pick it up the store is closed try to do the pick up reservation through the application and it will not allow you to pick up the reservation it won’t allow you to get past the pick up screen call U-Haul and they make me wait for an hour just to be transferred to another person with another hour wait time so essentially I paid for a 9 AM rental couldn’t even get to the rental and it is now 1030 ~Dustin