Best financial institution in Scranton, Pennsylvania (PA) 2024

The most unprofessional bank I’ve dealt with. We had a loan for a truck we had that had been sold. With the truck, everything went smoothly, however recently we sold the truck back to a dealership who took over the rest of the amount. We took out another loan for a car, which got delayed due to Michele in the call center not submitting paperwork and never reaching out to us for the necessary documents. My husband had to call every time to check on the status just for them to tell us that they were pending information from us, which they never reached out for. My husband had to reach out to the top manager to finally get the loan approved. Well, this past Friday we just got charged for the truck that we SOLD, and when we went into the bank to ask why we were being charged, the employee there told my husband: “well what do you want me to tell you, someone has to pay it”. We will be going to the BBB and filing this with higher ups and recommend against any business with them. ~Cerelia

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