Best ice cream shop in Upper Saint Clair, Pennsylvania (PA) 2024

I had pre ordered a birthday cake here and spoken to the manager and I was VERY clear about the instructions on the phone for the design and writing. When I went today to pick up the cake there were 3 people working and all were very rude and had horrible customer service. Firstly I was not waited on for 10 minutes when there was only one other person in the store. They then told me they could not find the cake and had a lot of other cakes and customers. After another 10 min they finally found it and it was written in all the wrong icing colors and smudge along and to make matters worse in horrible small illegible writing that was jumbled together and had misspelled the name. I told them this was not the design or colors I ordered and one of the girls very rudely snatched the cake back SCRAPED the old writing off and quickly wrote over it in another color icing. To say the least the presentation looked horrible and was completely unacceptable. They then charges me the full amount and said a manager wouldn’t be there until Monday. They were not even willing to own the mistake and provide something to make up for it. DO NOT waste your money here. I was a long time customer here but this place has gone down and the quality is very bad and staff is rude. Save your money and go somewhere else! ~N