Best wellness center in Providence, Rhode Island (RI) 2024

I went in for a cut with Mark Smith after growing my hair out for six years. The receptionist recommended him as being experienced with curly cuts, so I was hopeful. I ended up losing over half my length in an awfully uneven cut. I left with my hair tangled, frizzy, and dry. Devastated is an understatement. After calling to explain what happened, the receptionist spoke with Mark, who said that he felt he might not be able to complete the cut due to a lack of experience with my length and texture at the start of the appointment, but chose to continue anyway. There were so many points where he could have been honest with me, but it never happened. The owner, Jo-Anna, met with me the following day to do her best to fix my hair. She was apologetic and shared that the salon plans to train stylists in textured hair care in the coming months, but no amount of kindness can fix the original error. For those seeking services for natural curls—please insist on a thorough consultation and confirm the stylist’s training before entrusting your hair. ~Ellie