Best bank in Charleston, South Carolina (SC) 2024

I wish I could give five star I tried informed about a checking account with regions I used to have and I spoke to amy and She went on about a Past history regarding my account i called in referecing too and with the bank. She told me about a charged off or delinquent account I didnt know about, she claimed and was told I need to bank somewhere else until it’s resolved well okay. If thats the case then whats the point of me keeping a prepaid. I have to stick with a now card which Is a prepaid card that doesn't pay my rent or my car payment and none of my billers won't accept the card. I should even asked what delinquent account she was talking about too because I kept up behind the account i had a made sure its stayed at a positive balance. If the bank charged me a fee at the time i attempted to close the account after putting it to zero balance then its not my fault what happened. And i was never told or sent anything in the mail regarding that from the back office She spoke too or whatever department that handles and account like what she mentioned. She just now telling me all this. How would I know that, why was I not sent anything a long time ago regarding that so I would have taken care of that at that time. I have to sit with a prepaid card and not find a way to see what has been going with the account nobody notified me about. I have to either close my now card or resolve whatever this bank needs because I don't need two banks. I need to find another bank but I can keep a card I can't pay my bills with. Im mean come on. Yeah right. Not happy about the situation and getting to the bottom of it. Well I don't blame the people that work here better off finding a solution to this. what happened regarding my closed account that was supposed to be only closed and not charged a fee or for money to be taken when i very knew well it was at a zero balance. the account is closed and even though the account has been sitting, not being used at That time the bank needs to do a better job informing there customers about stuff like this especially when it depends on customers to help keep a better relationship. I'm not reported to EWS and no negative items and no account bank for now but only a prepaid I can only do but so much with. I called early warning service and was told they have all the information and are looking to help me resolve whatever issue there is hopefully it’s helps so I can reopen another account again in the future. ~Denisha

I don't have a Chase account but coming to this Bank I believe is going to change my mind. I've only been here handful of times due to getting checks that aren't written from my banks. This is definitely a friendly bank even the location in Summerville (where I live) but Abigail did remember me even though I'm not an account holder and it's probably just the way I act but it's still the fact she remembered me. And I know I'm always going to get checks from this Bank so I believe next time I'm in there, I'll open an account. But I did notice the location in Summerville had a machine to disperse for the customers cashing checks or just dealing with the tellers. Why not go ahead and get this location a machine? I know it definitely make things easier. Anyways I'll see y'all next time, thank you for your kindness. ~J

Worst service ever! Customer service representatives are extremely rude. The representative asked me if I had a problem because I was smiling at her. Completely unprofessional and not a good way to start your day. When you smile at someone they should smile back, but definitely don’t accuse the person of smiling of having a problem. If anything; the representative had a personal problem that she brought to work today ~Sterling