Customer service is terrible, and very unorganized. I had to go up to management just to get a start date on my kids soccer, because no one in the front desk new. None of the soccer fields are labeled so good luck finding your team. Our coach dipped out on the last day, and was supposed to take team pics (she didn’t), and she didn’t put anyone in charge when she left so I literally had to step in and help coach. Did I mind, no, but what else was I supposed to do. The other team was running scrimmages, and our kids were sitting around the field picking flowers 😑.
In addition, for some reason we had only 6 players in our team, which meant they had to play the entire game. Mind you, I have a 6 year old….there is no way in hell she can play an entire game. The other team had so many players, so many I lost count…I think I counted 11. They could easily switch out players when they got to tired. So on our last day we were forced to forfeit in the middle because our team was too tired to continue 😢. The other team stayed and played a game with their own team, it was pretty messed up. My daughter was upset because she couldn’t understand why we had to stop the game 😡.
The saddest part, while we loaded up the car one of the parents rushed over to hand over a medal for her. Apparently a director (I’m not sure who) handed them to her. It did cheer my daughter up, but sadly not everyone got a medal because they had already left by the time medals were handed out.
Hopefully they’ll actually read this and make the proper changes, and have a better way to educate coaches of their responsibilities. ~Xiamaris
non profit organization
fitness center
gym
swim club