Best toyota dealer in Irmo, South Carolina (SC) 2024

I took my car in for my scheduled appointment yesterday. When I booked my appointment I was told they would be able to do a inside detail of my car and maintenance (just a tire rotation). I told the lady that I spoke with that I’ve already had not so great detail experiences with Jim Hudson in the past and to please make sure I was put with someone that did a good job with detailing. I dropped my car off before 11am and picked it up at 2:30pm…three and a half hours for a tire rotation . The inside of my car had not even been touched when I picked my vehicle up. It had been parked outside “ready to go”. Jim Hudson offered to let me use a rental for the rest of the day so that it could be detailed. I received a call at 4 PM from the detail department asking if they could continue working on my car that evening and finish it up in the morning. I did not want to keep the rental overnight but I agreed and told him that I was going to see a patient in Charlotte this morning and then I would be back around lunchtime to pick the car up. I arrived at Jim Hudson at 1 PM and the pictures below are the results of my interior detail. I was not charged for this “detail” BUT i’m having to take it elsewhere today to have somebody else do it for me. Also none of the windows inside of my car had been cleaned. DO NOT waste your time or money. I’m not sure what was done in the 10 business hours my car was left at Jim Hudson for detail but being detailed was NOT one of them. I have been using Jim Hudson for the last three years and I’ve had many good and not so good experiences. But I have never had one so bad that I felt I needed to leave a bad review. ~Sarah

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