Best family restaurant in Mount Pleasant, South Carolina (SC) 2024

My family frequents this location often and normally have a pleasant experience. Today, however, was different. My husband and I went in for lunch at around 2:00. The restaurant was empty, so we ordered quickly. The gentlemen that took our order was welcoming. When we received our food, it wasn’t the quality we’ve received in the past. The chicken didn’t even cover the bun and appeared darker than usual (we’ve gotten this exact sandwich on several occasions). There were no pickles on either sandwich. When my husband went to return the food for a refund, the employee was argumentative and stated that was how the sandwiches came. When he responded that it was not, she stated that “this is the size”. After my husband said we’ve had them before, she then stated they were out of the appropriate chicken. Had we been told, we would have ordered something else. She did refund our money and we left and will probably not return for a while. As we left the restaurant, we could hear snickering from several employees. Ended up going to another restaurant for our chicken sandwiches and received great customer service elsewhere. ~Mallory

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