Best telecommunications service provider in Brentwood, Tennessee (TN) 2024

Went in for a phone upgrade and to transfer a line and the rep Itai B added a new line and device to our account without our knowledge or authorization. I contacted the manager and he refused to even acknowledge that something like this could happen even though AT&T customer service confirmed it did. The device and line have zero activity over the past 7 months. Do NOT use this store and you should also understand that this is an "AT&T Authorized Retailer" and it is NOT an AT&T owned store. AT&T will not take responsibility for anything they do to you. Always make sure you go to an actual AT&T Store. Run away if you see the word "authorized". ~Brett