Best coffee shop in Franklin, Tennessee (TN) 2025

Most unfriendly customer service and experience. The drive thru speaker that makes whoever is taking your order from you so loud it sounds like a WWII PA system of garbled up German - having to repeat yourself several times because they can’t hear you. Not sure I’ve ever seen a smile from any employee. I get it though. You work for sunken donuts at 630am on a Saturday. What’s there to be happy about? Nevertheless, you took the job. Would be nice to spend my money in a place that at least pretends to not hate my guts. Always and I mean always out of donuts too early. The worst. Why…because they don’t even make donuts at sunken donuts anymore. They order them from some distant place and order less than they’ll need to save on food cost. If you’re depressed and want to be even more depressed I highly recommend you come to this sunken donuts. They will treat you like you feel, make you settle for something you didn’t want and make you hate donuts. ~shawn

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