Best fast food restaurant in Franklin, Tennessee (TN) 2024

Most unfriendly customer service and experience. The drive thru speaker that makes whoever is taking your order from you so loud it sounds like a WWII PA system of garbled up German - having to repeat yourself several times because they can’t hear you. Not sure I’ve ever seen a smile from any employee. I get it though. You work for sunken donuts at 630am on a Saturday. What’s there to be happy about? Nevertheless, you took the job. Would be nice to spend my money in a place that at least pretends to not hate my guts. Always and I mean always out of donuts too early. The worst. Why…because they don’t even make donuts at sunken donuts anymore. They order them from some distant place and order less than they’ll need to save on food cost. If you’re depressed and want to be even more depressed I highly recommend you come to this sunken donuts. They will treat you like you feel, make you settle for something you didn’t want and make you hate donuts. ~shawn

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Had a craving for a jr. bacon cheeseburger biggie bag. Pulled up to the drive thru, no service. Tried again, nothing. Went inside, 15 min for food. Got home to eat and the fries were cold. Even allowing for travel time, cold. Not warm. Honestly though, I could see that they are struggling. They need people to work so that it's fast food, not just - food. It wasn't the best experience, but it wasn't the worst. The food was good aside from fries and I am full. And side note, whomever did the landscaping there, wow. Always immaculant work. Best outside of any Wendy's I've ever seen. ~Tim

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I ordered through the Jersey Mike's app on 6/15/22. They used a 3rd party delivery service to deliver my order. It was missing one of the subs. When I called the store they told me there was no way the sub wasn't delivered. Then when they put me on hold I could hear them talking about me in the background. They refused to redeliver and told me to call the delivery service. Unacceptable. Then they offered a refund for the sub which I still have not received. ~Dave

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