coffee shop
Now Open
Dunkin' in Franklin (1441 New Hwy 96 W Ste 1, TN 37064)
About:
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Dunkin' is located in Franklin (Tennessee state) on the street of 1441 New Hwy 96 W Ste 1. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1615-790-1651. You can get more information from their website: https://locations.dunkindonuts.com/en/tn/franklin/1441-new-highway-96-west/349816?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=349816&y_source=1_MTIxMTI5MTgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find Dunkin' quickly are 35.929277, -86.896900. Scroll down to find out opening hours, reviews and other important information about Dunkin'.
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Show menuAvailable amenities
Crowd
- Family friendly
- Tourists
Payments
- Debit cards
- NFC mobile payments
Amenities
- Good for kids
- Toilets
Offerings
- Coffee
- Comfort food
- Quick bite
Atmosphere
- Casual
Highlights
- Great coffee
- Great tea selection
Popular for
- Breakfast
- Solo dining
- Good for working on laptop
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Dining options
- Breakfast
- Lunch
- Dessert
Service options
- Outdoor seating
- Delivery
- Drive-through
- Takeaway
- Dine-in
shawn
Most unfriendly customer service and experience. The drive thru speaker that makes whoever is taking your order from you so loud it sounds like a WWII PA system of garbled up German - having to repeat yourself several times because they can’t hear you. Not sure I’ve ever seen a smile from any employee. I get it though. You work for sunken donuts at 630am on a Saturday. What’s there to be happy about? Nevertheless, you took the job. Would be nice to spend my money in a place that at least pretends to not hate my guts. Always and I mean always out of donuts too early. The worst. Why…because they don’t even make donuts at sunken donuts anymore. They order them from some distant place and order less than they’ll need to save on food cost. If you’re depressed and want to be even more depressed I highly recommend you come to this sunken donuts. They will treat you like you feel, make you settle for something you didn’t want and make you hate donuts.
11.2022Elliot
I don’t know what it is about this specific location but every time we have gone here, we are met with horrendous customer service and also horrendous drinks and food. The last time we went here we ordered two of the Reese’s peanut butter cup macchiatos and my mother in law got hash browns since she had a free reward for it. The Reese’s macchiatos tasted like watered down coffee and had absolutely no Reese’s flavor. We had to add our own syrup when we got home so luckily we had some of the same flavor on hand. Hash browns tasted burnt and stale, like it was not only left out for a few hours or maybe a few days but also burnt to a crisp. We just visited this location tonight to get a coffee before dinner and again we are disappointed. Upon walking in, we heard some people in the back yelling and using cuss words about random stuff and we even heard them telling each other not to clean stuff and to let morning shift do it. Disgusting! I would hate to know what they don’t clean during Night Shift… I ordered a cookie butter cold brew and again it tastes like watered down cold brew with zero flavor! What in the world? I don’t understand why these irresponsible teenagers cannot make drinks right nor can I understand why they feel the need to run their mouths like that even when they are slow. You never know when people are coming in, folks! Keep it professional always. My mother in law is also disappointed with the toasted white chocolate latte she had as it has zero flavor as well. This location needs to hire adults that are more professional and understand how to make drinks and fire the irresponsible teenagers who don’t know how to keep a restaurant clean and don’t know how to keep cuss words out of their vocabulary.
11.2022Scott
Understaffed apparently. Waited in line but all their attention was on the drive-through line. I ended up leaving.
10.2022Cynthia
This place rarely gets my order correct. I've complained online and will stop using the Dunkin app.
10.2022Sam
Consistently horrible service. Always out of menu items. The dining room is always locked so to get an order corrected you have to sit in a drive through line that takes 15 minutes to get through. Needs new management.
09.2022Johnny
Far from a perfect location, but I can't stand people in luxury cars lashing out at employees over a $3 coffee. Corporate needs to get them some help
09.2022Candi
Ordered and was told that they didn’t have that so ordered something different and received order and it wasn’t at all what I had ordered. Went back in because I did not order cinnamon and thank goodness dont have an allergy to it because they just put random doughnuts in box. No apology or anything. Just “well what do you want?”
08.2022Courtney
The staff make this location incredible! I only stop by in the mornings and they are always thoughtful and the line seems to be handled efficiently even when there is heavy volume. Last week I’ve watched them go above and beyond to do their best while they have no AC. Apparently someone from corporate came to check on them but never followed through. I drove by today to see how they were, same situation. Someone that’s worked in the coffee industry before, heat and caffeine is a horribly challenging mix. I hope that they get this fixed soon. They’re a great team.
07.2022Abbi
I 100% understand the under staffing right now but this dunkin is always slow and I really try not to come here when I can. Their always behind and their machines are always broken down. Or only have one poor soul working by themselves. Today there were 4 people and it took me 30 minutes in store to get a drink. This place needs a training.
04.2022CD
I went to the one on New Hwy 96 this morning. It was much better than the new one on Cool Springs and the one on Carothers Parkway. They were short staffed and the inside war closed because of that. However, they were very efficient and got the long line in the drive thru taken car of quickly. The other stores in this area could learn from this store!
04.2022