Best propane supplier in Johnson City, Tennessee (TN) 2024

This Kroger location has a great selection of items. However I exclusively shop grocery pickup and the quality of the service has plummeted in the last few months. This review is for grocery pickup. I am positive they pull your order at the beginning of or shortly before your scheduled pickup window (of an HOUR). So if you arrive anytime after the start of your pickup hour, the groceries have been sitting out getting warm. I live a fair distance away so I often arrive at the end of the pickup window. This has resulted in my groceries being WARM by the time I pick them up. I have gotten sick on several occasions because the cold groceries I paid for got too warm and started to spoil (lunch meat, potato salad etc.). Substitutions are made before you even affirm or deny them. I have received substituted items that I did not want and also charged for substituted items that I did not receive. The SNAP pickup process is even worse. You have to go inside and use the self checkout to pay with your SNAP card, therefore eliminating the “no contact” aspect of grocery pickup. Awful. And feedback provided simply goes into the void. No one has ever reached out to me after a bad experience. ~Rachel