Best post office in Spring Hill, Tennessee (TN) 2024

I had a package delivered to the wrong address by accident. My phone auto filled shipping information but I didn't know about it until I got the notification that it had been delivered. The notification showed me that the package was delivered to the spring Hill post office, which I thought was a little suspicious considering I live in Thompson station. So I went to the spring Hill post office and inquired about the package in question. I was told that it had been delivered to a different address. I realized then what had happened and asked if it was my old dress. Once they confirmed that, the woman helping me insisted that I allow the mail person who delivered it to also retrieve it. She said that because of the law, the people didn't technically have to give me back the package. So it would be better for the mailman to ask. I said fine. I appreciated the heads up and it was my understanding that once the mail person retrieved the items, I could then come to the post office to pick them up. A few days pass by and I still haven't gotten a phone call. I found some time in my busy schedule to get a hold of the post office again and they informed me that the package had been forwarded to my current address. I was thankful that they did that however confused because I thought I would be retrieving it from the post office. All they had to do was get the package and I would come get it. It's now 3 weeks later and after many failed attempts at the over the phone customer service machine I finally was able to find out that they actually sent the package back to the sender, so it was not forwarded to my address and I've been wasting 3 weeks waiting on this package that was never going to come. I finally had to get a hold of the business from which I ordered to inform them of the confusion and miscommunication. I spoke to one gentleman on the phone who is very kind and informative, but other than that every person that I dealt with at the spring Hill post office was not helpful or professional with their communication with each other to get my issue solved. It has been a month-long debacl that could've been solved in a matter of days. ~Emily