Best car dealer in Springfield, Tennessee (TN) 2024

It's their incompetent service department as a whole that earns this solitary star for them. Three of the four vehicles we own are Fords. My Escape is still under warranty, needed a couple of warranty issues and recalls addressed with it. I discussed all my concerns with their service advisor the next day since I had dropped my car after hours. Car was there at least a week due to parts being ordered, still not a problem yet. Go to pick up my car and at least two of the 4 or 5 concerns noted are as they were. The service advisor that was available at the time blamed it on the other service advisor, was not apologetic and barely even helpful when I wanted to leave the vehicle so they could address the remaining concerns. You would think that this isn't what they would expect of their advisors, but when I called to speak to the service manager all I got was more of the same. At no time was there any acknowledgment of any kind of failure on their part. Not one "I apologize" or "I'm sorry" at any point. People make mistakes, but real people own up to them. I decided I would pick up my car and take it to another dealer for the needed repairs. I also decided I would talk to Ford corporate where they seemed to actually show some concern over the way it was handled. I own three Ford vehicles, rest assured none of them will ever be seen in Tracey Langston's service department. ~Jeremy