Best bank in Carrollton, Texas (TX) 2024

I came into the building wanting to open an account and Rickey at the counter took me into an office and we got it up and settled. Very hospitable and very kind. Glad that Frost was my first choice of bank! ~Alex_Drm

Came here to withdraw $5000 in $100 notes for an overseas trip. About 15 of the notes are worn out bill, as example, you can't even see the Ben's face clearly. Those that travel overseas knows that merchant and money change overseas won't accept a bad condition note. The teller said he had no control of the bill and the merchant, quote "not our problem" . Which I understand, all I'm asking is to show some customer service for a not so unreasonable request. The worn out bill will be return to the federal reserve anyway and taken out from circulation. I have been a loyal customer for 22 years, why can't you go extra mile, Bank of America? ~Kevin