Best electronics store in Carthage, Texas (TX) 2024

Extremely unprofessional my husband and I just got a new Verizon plan and came to the Marshall location he brought his own device( mine had to be ordered) I went in and there was zero greeting.. waited about 5 minutes and was finally greeted and then had to wait again for Tara I was there to pick up and activate my phone.. I was given a total at the end of my transaction that was $285 I said for what? Oh those are your accessories and the tax on your new phone I said well take the accessories off she then told me $155 I said that’s with the accessories off she said yes, I get home to see a charge for a $50 screen protector of course I didn’t receive my receipt till the end and it was tucked in the bag. I understand upselling trying to make commission or whatever but really I feel like she stole $50 from me and it just makes me sick. It’s my bad I should have questioned the amount but I already had questioned her and didn’t want to be offensive. People like this.. no better than a thief. Wish I lived closer but I don’t and would cost me $25 just in gas just to go and confront her. And if I were asked if I wanted to purchase a screen protector or a case I would have bought one. She had gone and put it all on my phone without asking an opinion then just rings it up like I’m obligated to pay it. Terrible customer service. Honestly regret ever coming in. ~Hillary