Best mortgage lender in Cypress, Texas (TX) 2024

When banking, I usually expect it to be no less mundane than the rest of my errands but my experience at Primeway Cypress was amazing! The staff were extremely attentive to my needs and made me feel welcomed. They were efficient, effective and personable. ~Kennedy

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The customer service in this branch is terrible. I waited for over 40 minutes for nothing. I explained to the front desk lady that I was there to make a small transaction, and that I was on my lunch break, and I had to go back to work. They obviously don't care. I came back to the same branch the following day on my lunch break. I called their customer service number because you can't call the branch directly to try to make an appointment before I got there to ensure I would have enough time to get the transaction done and make it back to work on time. I was told that I couldn't do that, and that I would have to check in in person. This is such an inconvenience. When I walked in I was asked to wait in the waiting area. I waited for about 10 minutes, then the front desk lady came up to me and said that their system went down the minute that I walked in, and that I may have to wait longer than expected. She also mentioned something about me calling their customers service line. While waiting, one of their reps asked me to get in line to see one of their tellers. She said someone else would help me with my request. So I had to get in line and wait once again although I had already been waiting. I believe this was all personal. I feel that they were retaliating against me for calling their customer service line and leaving this review (I came back to edit the review and added the second incident). I am not the one to leave negative reviews about a business. I was nothing, but professional during both visits. But this really crossed the line. I was there to give them business. And I was treated like I was an inconvenience to them. This is really poor customer service. ~Miguel

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