credit union
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Navy Federal Credit Union in Cypress (14140 Cypress Rosehill Rd Suite 400, TX 77429)
About:
Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy great rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 350 branches worldwide. Our Members Are the Mission®. Insured by NCUA.
Navy Federal Credit Union is located in Cypress (Texas state) on the street of 14140 Cypress Rosehill Rd Suite 400. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1888-842-6328. You can get more information from their website: https://www.navyfederal.org/branches-atms/locations/usa/tx/cypress/cyp.html. The coordinates that you can use in navigation applications to get to find Navy Federal Credit Union quickly are 29.972796, -95.699496. Scroll down to find out opening hours, reviews and other important information about Navy Federal Credit Union.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
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Miguel
The customer service in this branch is terrible. I waited for over 40 minutes for nothing. I explained to the front desk lady that I was there to make a small transaction, and that I was on my lunch break, and I had to go back to work. They obviously don't care. I came back to the same branch the following day on my lunch break. I called their customer service number because you can't call the branch directly to try to make an appointment before I got there to ensure I would have enough time to get the transaction done and make it back to work on time. I was told that I couldn't do that, and that I would have to check in in person. This is such an inconvenience. When I walked in I was asked to wait in the waiting area. I waited for about 10 minutes, then the front desk lady came up to me and said that their system went down the minute that I walked in, and that I may have to wait longer than expected. She also mentioned something about me calling their customers service line. While waiting, one of their reps asked me to get in line to see one of their tellers. She said someone else would help me with my request. So I had to get in line and wait once again although I had already been waiting. I believe this was all personal. I feel that they were retaliating against me for calling their customer service line and leaving this review (I came back to edit the review and added the second incident). I am not the one to leave negative reviews about a business. I was nothing, but professional during both visits. But this really crossed the line. I was there to give them business. And I was treated like I was an inconvenience to them. This is really poor customer service.
11.2022Tiger
Jeanett is very helpful patient and understanding, and the front desk Carlo is also very nice. A++ brovo zulu for both.
11.2022Jeff
NFCU's customer service (in person and on the phone), online banking system, and app are a HUGE improvement over my former credit union. I'm glad I moved my banking requirements to NFCU.
10.2022Tee
This branch is extremely short staff . It took 30 mins to see a teller for an traction that takes 5 mins . There was only one teller available.
08.2022Darin
I am from the college Station Texas area, while out of town. I purchasing a used vehicle, I was able to go to my phone app and send a cashier check to this branch for a cash buy, filled out everything at the front entrance console on my phone app, I showed my ID and received a printed check for the dealership I chose to purchase vehicle from, this was the best efficient banking service I have received, i was in and out within 5 minutes. Wow, you want receive this kind of service from no other bank service. Darin Benford (USN Retired)
07.2022George
This branch is so great!! I came in to request a bunch of $2 bills, but they're not super common anymore. Veronica went WAY above and beyond and not only saved them, but found my contact info and called me to let me know that I can come pick them up! What amazing customer service!!
05.2022Keith
What a scam!! As a member my wife and applied for a home loan at Navy FCU. We were told that we were approved and 10 days before closing we were told that they were not going to finance the loan after all. This news came to us after $5200.00 was paid in earnest/option fee. After paying off $4000.00 of debt. Ordering an appraisal. Ordering a survey and inspection. Please save yourselves time and money by NOT using Navy Federal CU as your mortgage loan lender. Not to mention- when we asked if they’d reimburse us for the earnest money because they didn’t give us the information in time. The answer was weeeeeelllllllll uuuuuuummmmm iiiii don’t knnnnow!!!
05.2022K
They closed the branch during business hours and directed us to use the out-of-service atm for anything we needed. Also good luck finding a number to this branch. Navy fed makes you call some 1800 number and sit on hold for forever to speak with someone at a CALL CENTER.
03.2022Kevin
I opened a membership at NFCU and made a large deposit. We have been members for over four years. Today I went in to make a withdrawal and was refused service. The assistant manager made me feel like a criminal and denied my request. I had to have my wife come up to Credit Union and we closed our membership. I never been treated so unprofessional in my life. As a manager I would not allow my staff to treat our members the way I as treated today.
12.2021Mike
Horrible customer service!! It’s April 2021. And you are still limiting one customer inside the lobby? Texas is open at 100%. Restaurants are open at 100% but you still limit the number of customers inside. You make your customers wait outside? No problem with mask mandate. But really? If your going to continue this BS then add another ATM machine because the one is being overwhelmed.
12.2021