Best cell phone store in Edinburg, Texas (TX) 2024

If I could put no stars, I most definitely would. I took a phone a friend had given me from T-Mobile. When I went to the store, they told me I had to go to the carrier and have the phone unlocked. Cool. The gentleman also told me that he didn’t have any SIM cards so he sent me to Walmart to purchase one. Cool. So days later, once my phone is completely unlocked (I verified with T-Mobile), it still would not work. I called Apple Support and after an hour, they told me my device was NOT compatible with Boost. I was so upset because the gentleman had supposedly checked and verified that the model WAS compatible. I then call to this store and I am immediately transferred to the manager who simply said, “There’s nothing I can do. You have to call my supervisor .” She did not ask me anything! Did not ask me about my account, did not ask me what model. Just “You have to call my supervisor and tell him what the gentleman said” What is the point of a “manager” if all the manager is going to do is try to dust herself off from the situation? Not even trying to help. Even after speaking to the supervisor, he said any phone is compatible with any service if the device is completely unlocked. WRONG. After hours of trying to figure this out I was able to speak to someone from boost and told me it was NOT compatible. I am not one to write reviews but this was the worst experience ever. All the manager did was try to throw her employee under the bus. Try again. ~Alexia

It was great service, very knowledgeable and respectful employees assisting me.. ~Orfelinda