Best cell phone accessory store in Frisco, Texas (TX) 2024

My family member purchased an Apple Watch and opened it an hour later right outside the store. The watch band was defective and fell apart upon opening the seal of the box so we walked back in to see what could be done. The retail worker at the time was nice and went to ask the manager what could be done, however they refused to do anything on the basis of “proof we didn’t break the band”. I know Apple bands aren’t super expensive, but it’s the principle of having good customer service and replacing defective merchandise. Also the manager didn’t come out to tell us themselves, they had their employee running as a messenger. Treat your employees and customers better. ~Samantha