Best telecommunications service provider in Lewisville, Texas (TX) 2024

Sunday 11.13.22 around 4:30 pm, I had a customer drop by this location as directed by customer service to show verification and proof of residency in order to activate their new internet and mobile line. It was only two store agents available to assist, as result we waited about 20 minutes before anyone acknowledged and helped us. The lady who did assist was extremely RUDE, she did not have a name tag or badge so we didn't get her name, however, she kept expressing the store was closing in 10 minutes, didn't really try to help my client, while we were trying to explain what customer service advised us to do, she kept rudely cutting us off and saying she had to finish with the other customer in order to close at 5. We ended up leaving the store and calling customer service again and explained what happened at the store and they finally resolved the issue. It's unacceptable to be rude employee to employee, but what's more so saddened is to be rude and unprofessional in front of a customer -and - to put the icing on the cake, unprofessional and rude to the customer. I'm confident theirs no where in Spectrums store policy 10 minutes prior to closing to rudely boot customers out the door. After all, it's not the customer fault it was only 2 employee working on a WEEKEND and after a 20 minute wait it ended being close to the store closing hours. #takeyourreviewsserious #trainemployeesoncustomerserviceandprofessionalismwhiledealingwithcustomers ~Patricia