Best ice cream shop in Little Elm, Texas (TX) 2024

I ordered cookies here for the last time this weekend. I placed my order on Tuesday so it would be ready when I needed it. However that is not the case. I arrived 15 minutes before my pickup time thinking it would be ready. Long story short I waited an hour for my cookie cake. I was not the only one waiting on pre-orders. I was told several times that my cake was next and that took 4 cakes later. The problem here is not the TWO young women working it is the owner is not looking after this store. There is no management of time or orders. The women working there we working very hard but there were two of them and lots of orders and ice cream orders to be filled. Several customers left after realizing they would not get their cakes in time. The woman making the cakes was so stressed from all the people. I felt bad for her! I tried to reach out to an email on previous bad reviews before posting but I didn't receive a response. Hopefully these young women find jobs where they are treated better. ~Jennifer