Although this was the exact location I used, my review is more for Budget Truck corporation as a whole. Before you rent from them, just be aware that they do not put customers first. For one, I reserved my budget truck about a month in advance, then when I was randomly reviewing my order one day, the reservation was gone. When I called they said they my reservation was cancelled because someone else needed the truck. What does that even mean?? Also I would have NEVER known that I wasn't going to have my truck if I hadn't randomly checked the reservation and then called. But my main complaint is in regards to all the water damage that basically ruined half of my things. There were leaks all throughout the truck so when it rained, the water ended up damaging my mattress, box spring, clothes, rugs, etc. When I called I explained that I did not pay for the insurance, but they assured me that regardless of this, I would be eligible for compensation due to the fact that the truck was not secure. I mean it's one thing if my stuff got stolen, but the damage to my stuff was 100% due to their truck having holes and not being up to standard with what they claim. Anyways they send me on this wild goose chase to submit a claim which takes foreverrrrr. Then, 15 business days later, we receive a letter saying we don't qualify for any compensation because we didn't opt in for the insurance. Why did they make me waste hours of my life filling out forms and emailing people just to tell me what I already knew and explained to them from the very beginning?? All this to say, I understand that I didn't get the insurance, but given that all the damage to my things was solely due to defects in the vehicle, I am disappointed that they have led me on just to tell me a month later that they aren't going to help me at all. ~Madison
truck rental agency