Very unhelpful. I had a curbside pick up. I took care of everything up front online. Easy breezy. They were supposed to verify it's me, make sure the phone and charger works and answer any questions. They were sending people away because they were closing in a hour and since they had two people in line (including me), they wouldn't be able to get to them today.
I went in, they tossed me the bag, after a cursour glance at my ID, and with a have a nice day over their shouldrs, walked away. Screen cover and Otter case I supposed was in there too. Good thing I know how to put those on, or it would be bad. I took it home. $1300 phone, that won't turn on because it needs charged and the charger that came with it, doesn't work. If I use another, non-issued charger, it voids my warranty. The clincher, to set up the phone, you need to take a pic of the bar code. Which of course you can't do if your phone won't turn on, because it won't charge. I love that the customer receipt doesn't have their phone number on it. They really don't want to be bothered at all by you. If you must use Verizon, use a different store. This one is horrible. Sorry, this review was so long. ~koral
cell phone store
telephone company