Best jewelry repair service in Plano, Texas (TX) 2024

My first and LAST TIME HERE AT THIS STORE! I ordered a ring online for pick up at this location. Then upon arriving for pick up, the wrong ring was sent…. So then i was told by an employee that they would handle it n call me the next day. I HAD TO CALL 5 TIMES ON FIVE DIFFERENT DAYS TO GET ANY INFORMATION ON WHAT WOULD BE DONE ABOUT MY RING! Each time was a different excuse from a different employee. Not to mention i had to explain the error each time with each phone call…. With the Six callback they told me that i would be able to pick up my ring the next day , come to find out on the next day that they would not be able to follow through with the specific ring i wanted in time TO PROPOSE to my girlfriend. I ended up having to pick a ring which was completely different from what i had in mind with LITTLE options in stock. I understand that warehouses make mistake’s, but for the employees to not give me a straight forward solution IN THE NINE DAY SPAN OF WHICH I ORDERED THE RING is completely unacceptable and unprofessional. Hands down the worst experience i have ever had with a jeweler and will not ever come back nor recommend it to anybody. They nearly ruined my proposal with little care. ~Juan

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